--- title: Default emails - create news to over-ride the default ones. description: There are default emails in the system for specific reasons e.g. shift job reassigned and so in order to change these - you need to add them into your email templates to over-ride them! --- [Skip to content](https://learn.enginehire.io/en/knowledge/default-emails-create-news-to-over-ride-the-default-ones#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en) # Default emails - create news to over-ride the default ones. ## There are default emails in the system for specific reasons e.g. reference check/document expiring and so in order to change these - you need to add them into your email templates to over-ride them! ### Let's go through them together. #### 1. More - Templates - Email Templates ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot%202024-05-08%20at%209-44-40%E2%80%AFpm-png.png?width=688&height=354&name=Screenshot%202024-05-08%20at%209-44-40%E2%80%AFpm-png.png) #### 2. Click on 'add template' ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot%202024-05-08%20at%209-46-46%E2%80%AFpm-png.png?width=688&height=180&name=Screenshot%202024-05-08%20at%209-46-46%E2%80%AFpm-png.png) ### 3. See below the email templates that are default ones in the system, you will need to manually add these to over-ride them. For all of these templates, name them something that makes them easily recognisable (normally the trigger is a good thing to also name the template)   Audience = Jobs Trigger = Search the below triggers to set them up individually    ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot%202024-05-08%20at%209-52-09%E2%80%AFpm-png.png?width=688&height=360&name=Screenshot%202024-05-08%20at%209-52-09%E2%80%AFpm-png.png) #### 4. Add verbiage to the subject and body of email \- you can add fields below by copying and pasting it into the body of the email. E.g. if you copy and paste \[\[date\]\] it will show the date of the booking to the client/candidate. ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot%202024-05-08%20at%209-53-39%E2%80%AFpm-png.png?width=688&height=365&name=Screenshot%202024-05-08%20at%209-53-39%E2%80%AFpm-png.png) #### 5. You can also enter information into the email template from the client/candidate profile by clicking on the 'add tag' or 'insert profile fields' Add tag - related to the job Insert profile field - related to the client/candidate profile   ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot%202024-05-08%20at%209-54-01%E2%80%AFpm-png.png?width=688&height=367&name=Screenshot%202024-05-08%20at%209-54-01%E2%80%AFpm-png.png) ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot%202024-05-08%20at%209-53-50%E2%80%AFpm-png.png?width=688&height=367&name=Screenshot%202024-05-08%20at%209-53-50%E2%80%AFpm-png.png) #### This is the list of default email triggers Please note: some of these email templates might already be set up in your email template list. Please check by searching (control F) for the trigger name e.g. automatically broadcast new shift job. If they are already in your email template list, simply edit them. If they are not, you need to set up a **new** template to **over-ride the default one.**   **1. Automatically Broadcast new Shift Job** Functionality: when you have your settings on automatic broadcast setting on, this is the email that goes out with all details such as time/day etc.    **2. Automatically Rebroadcast Shift Job** There is the ability to re-broadcast a shift job, if hasn't been filled. This template will have details such as the time/day of the shift job.   **3. Shift Job Candidate Reminder** You can remind your candidates about upcoming jobs through this email template. You can set time parameters and also control how they get this notification - email/push or text via turning on the setting, [here](https://learn.enginehire.io/en/knowledge/turn-off-and-on-shift-job-reminders?hsLang=en) is an article on this!   **4. Shift Job Client Reminder** [Click here to learn about how to turn on candidate and client reminders for shift jobs](https://learn.enginehire.io/en/knowledge/turn-off-and-on-shift-job-reminders?hsLang=en)   **5. Shift Job Clock In Reminder** If you require your candidates to clock in, you can remind them through creating this email to over-ride the default one!  [Click here to learn more about how to turn on candidate clock in and out reminders for shift jobs](https://learn.enginehire.io/en/knowledge/how-to-set-clock-in-and-clock-out-reminders-for-candidates?hsLang=en)    **6. Shift Job Clock Out Reminder**   **7. Unfilled Shift Job Client Reminder** If a shift job hasn't been been filled, you can turn on a setting which will trigger this default email. To change it, simply add a new email template. Audience = job, trigger = unfilled shift job reminder. [Click here to learn more about how to turn on setting to reminder client that their job hasn't been filled](https://learn.enginehire.io/en/knowledge/send-sms-or-email-to-client-of-unfilled-shift-job?hsLang=en) **8. Candidate Booking Confirmation** When you assign a candidate for a shift job, this email will populate automatically. To change it, please either amend the one that is already in your email templates (it could have been put in as default) or create a new one if it isn't! [Click here to learn more about Candidate Booking Confirmations](https://learn.enginehire.io/en/knowledge/how-to-adjust-the-email-template-for-a-booking-confirmation?hsLang=en)   **9. Shift Job Report Client Notification** This is a setting that needs to be turned on if you want your clients to report about how the shift job went.   [Click here to learn how to turn on the setting for client reporting](https://learn.enginehire.io/en/knowledge/how-to-give-clients-the-option-to-report-a-problem-on-a-shift-job?hsLang=en)   [Click here to learn how to turn on the setting for candidate reporting](https://learn.enginehire.io/en/knowledge/how-to-add-an-option-for-candidates-to-submit-a-shift-job-report?hsLang=en)   [Click here to learn how to enable candidates to see previous shift job reports for a client](https://learn.enginehire.io/en/knowledge/how-to-enable-candidates-to-see-previous-shift-job-reports-for-a-client?hsLang=en)   **10. Shift Job Tipping Notification**   [Click here to learn how to set up this template in more detail](https://learn.enginehire.io/en/knowledge/set-up-edit-email-template-to-candidate-or-client-about-tip-notification-for-shift-jobs?hsLang=en) **11. Shift Job Updated Candidate Notification** If a client updates the time, adds notes to a booking, the candidate will receive this email.   **12. Shift Job Unassigned Candidate Notification** When you unassign a candidate, this email will be sent out to them.   **13. Job Assigned To Other Candidate Applicant Notification** [Click here to turn on/off this setting and set up the email template](https://learn.enginehire.io/en/knowledge/job-assigned-to-other-candidate-applicant-notification?hsLang=en)   **14. Shift Job Declined Client Notification** This email template will help notify your candidates that their shift job application got declined and help them apply to other available shift jobs. [Click here to learn how to edit/set up the email template](https://learn.enginehire.io/en/knowledge/edit-shift-job-declined-candidate-notification-template?hsLang=en)   **15. Shift Job Accepted Client Notification** This template is **not** for when you assign a candidate, it is when they 'accept' a booking. If you have your broadcast settings on in which clients can select who they want to send the booking to and the candidates accept - this is the email that is sent to them.   **16. Shift Job Accepted Candidate Notification** If you would like your candidate to know they've been accepted by the client for a shift job, this template is the one for you!   **17. Shift Job Interested Client Notification** If you would like your clients to know if a candidate is 'interested' in their shift job, you can use this trigger to over-ride the default email.   Audience = Candidate  Trigger = Search the below triggers to set them up individually    **1. Expirying Document Notification (email going to candidate)** ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot%202024-05-08%20at%2010-12-55%E2%80%AFpm-png.png?width=688&height=372&name=Screenshot%202024-05-08%20at%2010-12-55%E2%80%AFpm-png.png)   Audience = Admin  Trigger = Search the below triggers to set them up individually    **2.  Expiry Document Notification (for admin)** ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot%202024-05-08%20at%2010-14-57%E2%80%AFpm-png.png?width=688&height=362&name=Screenshot%202024-05-08%20at%2010-14-57%E2%80%AFpm-png.png) **3. Payment submitted Notification** **4. Expiry document notification**   Voila! 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