Notify Your Users, Clients, And Candidates, About Moving Your Platform To Enginehire With These Example Email Templates.

This article provides suggested email templates you can adjust and use to communicate your switch from a previous platform to Enginehire.

 

Please read these email templates carefully and adjust them accordingly. 

 

This article contains draft suggestions for the following... 

1) Notifying CANDIDATES about Enginehire

2) Notifying CLIENTS about Enginehire

3) Notifying CANDIDATES about moving to your branded App.

4) Notifying CLIENTS about moving to your branded App.

5) Notifying CANDIDATES about New Branded App 

6) Notifying CLIENTS about Launching New Branded App

 

 

1) Notifying CANDIDATES about Enginehire

Subject Line: Action Required: Changes Impacting Your Jobs Coming Soon

Hello NAME,

We wanted to touch base about some changes we’re making over the next few days and ensure you know your next steps. We're moving from the [FORMER PLATFORM] system to Enginehire, which is similar to [FORMER PLATFORM] . If you have any general questions, let us know. The information below will tell you how to move to Enginehire with us. 

Here's what you need to know and how you’ll gain access:

• Transition period: You'll have access to [FORMER PLATFORM] until [ADD THE DATE FOR YOUR AGENCY]. Until that date, our clients will still be able to book jobs through [FORMER PLATFORM] , but after that date, all your bookings will live in Enginehire, and you’ll want to log in there. 
• General resources: Before we make the full transition, please take some time to review the resources on the Enginehire learning center for candidates under the candidate section. This will familiarize you with the platform.
  • Payments: <<<Include if the correct option for your team: Your wages will be paid on the client's credit card just as they did on a previous platform, so be sure to add a funding method.>>>
• Access: Below, we’ve listed links to the Enginehire app and the web portal where you can manage all your bookings. Please log in using your existing credentials. After [DATE], if you have not yet logged into Enginehire, you will need to select the "Forgot password" option. You will then be prompted to create a new password. Make sure you're logged in on the Enginehire side on [insert date for your agency] to continue being booked with clients.
  • [Web Portal Link]
  • [iOS App Link & Google Play App Link]

Change can sometimes feel challenging, but we're here to support you every step of the way and will make it as smooth as possible. Should you have any questions or need assistance, feel free to reach out. [Or update with the next steps for your team.]

Thanks so much,
Your Business Signature

 

 

2) Notifying CLIENTS about Enginehire

 

Subject Line: Action Required: Changes Coming Impacting How You Book Care

Hello NAME,

We wanted to touch base about some changes we’re making over the next few days and ensure you know your next steps. We're moving from the [FORMER PLATFORM] system to Enginehire, which is similar to [FORMER PLATFORM]. If you have any general questions, let us know. The information below will tell you how to move to Enginehire with us. 

Here's what you need to know and how you’ll gain access:

• Transition period: You'll have access to [FORMER PLATFORM] until [ADD THE DATE FOR YOUR AGENCY]. Until that date, our clients will still be able to book jobs through [FORMER PLATFORM], but after that date, all your bookings will live in Enginehire, and you’ll want to log in there to continue to put in booking requests. 
• General resources: Before we make the full transition, if you’d like, review the resources on the Enginehire help center for clients under the client section. This will familiarize you with the platform.
  • Payments: <<<Include the correct option for your team: Your [Service Fee AND/OR Caregiver Wages] will be charged through the app, just as they did on [FORMER PLATFORM], so be sure to add a payment method here: [[public_payment_link]] >>>
• Access: Below, we’ve listed links to the Enginehire app and the web portal where you can manage all your bookings. Please log in using your existing credentials. After [DATE], if you have not yet logged into Enginehire, log in using your existing credentials. After [insert date for your agency], if you have not yet logged into Enginhire, you will need to select the "Forgot password" option. You will then be prompted to create a new password. Make sure you're logged in on the Enginehire side on [insert date for your agency] to continue being booked with caregivers.
  • [Web Portal Link]
  • [iOS App Link & Google Play App Link]

If you have questions along the way, don't hesitate to reach out to us. We're here to assist you and ensure a smooth transition.

Thanks so much,
Your Business Signature

 

 

3) Notifying CANDIDATES about moving to your branded App.

Subject Line: Action Required: Changes Impacting Your Jobs Coming Soon

Hello NAME,

I wanted to touch base about some changes we’re making over the next few days. We're moving from [FORMER PLATFORM], which runs our [INSERT AGENCY NAME] app, to a new company called Enginehire. Enginehire offers similar functionalities as [FORMER PLATFORM]. The [INSERT AGENCY NAME] app will remain under the same name, but YOU WILL NEED TO UPDATE YOUR APP, and then you’ll see the user interface is different after the switch. 

If you have any general questions, let us know. Below is some information that will tell you how to make the transition with us.

Here's what you need to know and how you’ll gain access:

• Transition period: You'll have access to our current portal and app until [ADD THE DATE FOR YOUR AGENCY]. Until that date, our clients will still be able to book jobs through the current app, but after that date, all your bookings will need to be submitted in the new version of the app, and you’ll want to log in there. 
• General resources: Before we make the full transition, please take some time to review the resources on the Enginehire help center for candidates under the candidate section. This will familiarize you with the platform.
  • Payments: <<<Include if the correct option for your team: Your wages will be paid on the client's credit card just as they did on our existing system, so be sure to add a funding method.>>>
• Access: Below, we’ve listed links to our new web portal and app links where you can manage all your bookings. You won't have to download a new app. Instead, you'll NEED TO UPDATE YOUR CURRENT [Insert agency name] APP. Please log in using your existing credentials. After [DATE], if you have not yet logged into Enginehire, log in using your existing credentials. After [insert date for your agency], if you have not yet logged into Enginhire, you will need to select the "Forgot password" option. You will then be prompted to create a new password. Make sure you're logged in on the Enginehire side on [insert date for your agency] to continue being booked with clients.
  • [Web Portal Link]
  • [App Link(s)]

Change can sometimes feel challenging, but we're here to support you every step of the way and will make it as smooth as possible for you. Should you have any questions or need assistance, feel free to reach out. [Or update with the next steps for your team].

Thanks so much,

Your Business Signature

 

 

4) Notifying CLIENTS about branded App move

Subject Line: Action Required: Changes Impacting Your Jobs Coming Soon

 

Hello NAME,

I wanted to touch base about some changes we’re making over the next few days. We're moving from [FORMER PLATFORM], which runs our [INSERT AGENCY NAME] app, to a new company called Enginehire. Enginehire offers similar functionalities as [FORMER PLATFORM]. The [INSERT AGENCY NAME] app will remain under the same name, but YOU WILL NEED TO UPDATE YOUR APP, and then you’ll see the user interface is different after the switch. 

If you have any general questions, let us know. Below is some information that will tell you how to make the transition with us.

Here's what you need to know and how you’ll gain access:

• Transition period: You'll have access to our current portal and app until [ADD THE DATE FOR YOUR AGENCY]. Until that date, our clients will still be able to book jobs through our current system. After that date, all your bookings will live in the Enginehire system, and you’ll want to log in there to continue to submit booking requests. 
• General resources: Before we make the full transition, if you’d like, review the resources on the Enginehire help center for clients under the client section. This will familiarize you with the platform.
  • Payments: <<<Include if the correct option for your team: Your [Service Fee AND/OR Caregiver Wages] will be charged through the app, just as they did on our existing system, so be sure to add a payment method here: [[public_payment_link]] >>>
• Access: Below, we’ve listed links to the app and the new web portal where you can manage all your bookings. You won't have to download a new app. Instead, you'll NEED TO UPDATE YOUR CURRENT [Insert agency name] APP. Please log in using your existing credentials. After [DATE], if you have not yet logged into Enginehire, log in using your existing credentials. After [insert date for your agency], if you have not yet logged into Enginhire, you will need to select the "Forgot password" option. You will then be prompted to create a new password. Make sure you're logged in on the Enginehire side on [insert date for your agency] to continue booking with caregivers.
  • [Web Portal Link]
  • [App Link(s)]

If you have questions along the way, don't hesitate to reach out to us. We're here to assist you and ensure a smooth transition.

Thanks!

Your Business Signature

 

 

5) Notifying CANDIDATES about New Branded App 

Subject Line: Action Required: [AGENCY NAME] App Launching!

Hello NAME,

We're thrilled to share some exciting news with you: we are launching the [INSERT AGENCY NAME] app! A new company called Enginehire will be running out [INSERT AGENCY NAME] app. Enginehire offers similar functionalities as [FORMER PLATFORM]. 

If you have any general questions, let us know. The information below will tell you how to make the transition with us.

Here's what you need to know and how you’ll gain access:

• Transition period: You'll have access to our current portal and app until [DATE]. Until that date, our clients will still be able to book jobs through [FORMER PLATFORM], but after that date, all your bookings will need to be submitted in the [INSERT AGENCY NAME] app, and you’ll want to log in there. 
• General resources: Before we make the full transition, please take some time to review the resources on the Enginehire help center for candidates under the candidate section. This will familiarize you with the platform.
  • Payments: <<<Include if the correct option for your team: Your wages will be paid on the client's credit card just as they did on our existing system, so be sure to add a funding method.>>>
• Access: Below, we’ve listed links to our new web portal and app links where you can manage all your bookings. YOU WILL HAVE TO DOWNLOAD OUR NEW APP. Please log in using your existing credentials. After [DATE], if you have not yet logged into the new app, you will need to select the "Forgot password" option. You will then be prompted to create a new password. Make sure you're logged in on our new app by [insert date] to continue being booked with clients.
  • [Web Portal Link]
  • [App Link(s)]

Change can sometimes feel challenging, but we're here to support you every step of the way and will make it as smooth as possible for you. Should you have any questions or need assistance, feel free to reach out. [Or update with the next steps for your team].

Thanks so much,

Your Business Signature

 

 

6) Notifying CLIENTS about branded App move

Subject Line: Action Required: [AGENCY NAME] App Launching!

Hello NAME,

Wanted to touch base about some exciting changes we’re making over the next few days. We are launching the [INSERT AGENCY NAME] app! A new company called Enginehire will be running out [INSERT AGENCY NAME] app. Enginehire offers similar functionalities as [FORMER PLATFORM].

If you have any general questions, let us know. Below is some information that will tell you how to make the transition with us. 

Here's what you need to know and how you’ll gain access:

• Transition period: You'll have access to our current portal and app until [DATE]. Until that date, our clients will still be able to book jobs through [FORMER PLATFORM], but after that date, all your bookings will live in our new app on the Enginehire system, and you’ll want to log in there to continue to put in booking requests. 
• General resources: Before we make the full transition, if you’d like, review the resources on the Enginehire help center for clients under the client section. This will familiarize you with the platform.
  • Payments: <<<Include if the correct option for your team: Your [Service Fee AND/OR Caregiver Wages] will be charged through the app, just as they did on our existing system, so be sure to add a payment method here: [[public_payment_link]] >>>
• Access: Below, we’ve listed links to our new web portal and app links where you can manage all your bookings. YOU WILL HAVE TO DOWNLOAD OUR NEW APP. Please log in using your existing credentials. After [DATE] June 12th, if you have not yet logged into the new app, you will need to select the "Forgot password" option. You will then be prompted to create a new password. Make sure you're logged in on our new app by [insert date] to continue booking with our caregivers.
  • [Web Portal Link]
  • [App Link(s)]

If you have questions along the way, don't hesitate to reach out to us. We're here to assist you and ensure a smooth transition.

Thanks!

Your Business Signature