How to create a group chat

Please note that the Group Chat feature is only available if your agency is using the Branded App — it's an exclusive functionality designed to enhance communication between admins, clients, and candidates.

If you don’t currently have the Branded App but would like to learn more, feel free to book a meeting with us here. We'd love to walk you through the benefits!

What is the Group Chat Feature?

With Group Chat, admins can create group conversations that include:

• Candidates

• Clients

• Other administrators

These chats are delivered directly to participants through their mobile apps.

🔧 How to Create a Group Chat:

Step 1: Log in to your Engine platform.

Note: Please ensure the chat feature is enabled by going to More → Global Settings, searching for "Use chat feature", turning it ON, and clicking Update Settings.

Step 2: Click on the Messages icon at the top right.
Step 3: Click the Add Message (➕) icon

.
Step 4: Select Group Chat.

From here:

• Choose which admin(s) will participate.

• Select one or more candidates and clients to include in the conversation.

You can add multiple clients and candidates to a single group chat — perfect for coordinating care or sending group instructions.

❓ Need Help?

If you have any questions or would like assistance, please don't hesitate to reach out to our support team — we're here to help!