--- title: What to do if a location based setting is not working the way you expect description: If some location based logic is not working properly for a particular candidate, client, or job it's possible the system was unable to accurately compute their geolocation (latitude and longitude) --- [Skip to content](https://learn.enginehire.io/en/knowledge/what-to-do-if-a-location-based-setting-is-not-working-the-way-you-expect#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) # What to do if a location based setting is not working the way you expect ## If some location based logic is not working properly for a particular candidate, client, or job it's possible the system was unable to accurately compute their geolocation (latitude and longitude) If some location based logic is off for particular candidates or clients, such as distance to a job, it's possible their geolocation in the system has not been computed, or is incorrect. In order to check this, look for the map on their profile in the Admin tab and ensure the pin is in the correct place: ![](https://learn.enginehire.io/hs-fs/hubfs/image-png-Aug-31-2024-12-27-33-3584-AM.png?width=2270&height=1254&name=image-png-Aug-31-2024-12-27-33-3584-AM.png) If there is no map at all, it means the system does not have a geolocation set for them, please confirm that they have an address entered, or try updating their address: ![](https://learn.enginehire.io/hs-fs/hubfs/image-png-Aug-31-2024-12-26-25-4463-AM.png?width=2262&height=1260&name=image-png-Aug-31-2024-12-26-25-4463-AM.png) Go into their profile and try editing their address fields. Every time the address is changed, the system tries re-computing their geolocation (latitude and longitude). If their address is missing then add it, or try changing it (try to match the address that appears in Google Maps). If the address seems correct your change can be as simple as adding a space to one of the address fields, or changing something like "St" to "Street" (or vice versa), full spelling out a state rather than using an abbreviation. ![](https://learn.enginehire.io/hs-fs/hubfs/image-png-Aug-31-2024-12-28-46-9726-AM.png?width=2868&height=812&name=image-png-Aug-31-2024-12-28-46-9726-AM.png) Once you update the address please try refreshing the page and checking the map again!   [If this doesn't answer your questions you can always contact us by clicking here](https://share.hsforms.com/1yIx2IRKyQQaVcMJW8kLbJg39wil) - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.