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      Webinar: How to Help Domestic Workers Communicate with Their Principals.

      Jennifer Laurence, President of Luxury Lifestyle Logistics is sharing her secrets and strategies to effective communication, transforming the working relationships Domestic Workers have with their Principals.

      Highlights

      Luxury lifestyle management and estate consulting.

      • Jennifer Lawrence has over 20 years of experience in private service, including a bachelor's and master's degree in hospitality and protocol training.
      • Jennifer Lorenz founded Luxury Lifestyle Logistics 13 years ago to provide consulting services for high net worth individuals in their homes, focusing on efficiency and training in the complex world of private service.
      • Jen helps high net worth families create systems and standards for their household staff to delegate effectively and enjoy their lifestyle without micromanaging.
      • Jen acts as a hospitality consultant, assessing operational needs and speaking truth to power to both staff and owners to improve the household's functioning.
      Communication challenges in domestic work environments.
      • Highlights the challenges of managing domestic workers in a home environment, where there is an imbalance of power and communication can be difficult due to cultural and generational differences.
      • Jennifer is pursuing a PhD in organizational behavior management to better understand and address these challenges, with a focus on improving communication and relationships between employers and domestic workers.
      • Jennifer proposes a roundtable discussion on communication challenges in estate management, with a mix of academic slides and open discussion.
      • The group prefers to open up the floor for a casual conversation, with Speaker 2 navigating the chat and answering questions as needed.
       
      Navigating complex workplace dynamics in domestic service.
      • Discusses Miranda Fricker's concept of "hermeneutical injustice" and "epistemic injustice," explaining how society and individuals can lack understanding of experiences and lack the vernacular to articulate them.
      • References Shavon Asti and Ariana Chavasse's work building on Fricker's concept, highlighting the intersection of hermeneutical and epistemic injustices in domestic work environments.
      • Discusses the complexities of navigating a master-servant relationship in the 21st century, particularly in a domestic work environment.
      • Suggests removing the anecdote and approaching the situation as if it were a corporate office, using professional communication to address the issue.
      Managing workload and communication in domestic work.
      • Natalie Hudson is raising a question about a client who is not using the Trello board to add tasks to the household manager's to-do list.
      • Bonnie Lowe Craven is on the board of Private Service Alliance and wrote a book called "Staff Matters" about workplace challenges of working with difficult bosses in private service.
      Professional communication in private service.
      • Suggests using a metrics chart to illustrate communication styles and help the owner understand the importance of professionalism in their home workplace.
      • Offers to have a conversation with the employer to help them see the value in elevating communication standards in their home.
      • Shares their experience in private service, emphasizing adaptability and communication.
      Communication challenges in private service industry. 
      • Discussed their weekly email recap for property management, including vendor schedules, logistics, and ongoing project updates.
      • Organized the recap into sections for ease of reference and included a handyman list for each property.