Utilize the Learning Center, the Support Contact Form, the Question Search Bar, and Resolve Issues with Tests You Can Do On Your Own.
Use this article to learn how to run tests and discover your options to resolving issues on your own.
Often a few clicks you thought were going to take your agency to the next level moves something slightly and it feels like your Enginehire platform, that maintains your business is falling apart. Those moments are extremely stressful and even though the Enginehire support team can assist you, sometimes you need a fix now.
The Enginehire support team's process can seem magical but there is no secret to how these issues get solved and you can use exact same system the support team uses to troubleshoot your problems.
Here are the best ways to get answers and solve problems in your platform.
The Search Bar
The Learning Center
Support Tickets
Live Support
Run A Test Like An Enginehire Support Team Member.
The Search Bar
The Search Bar is the most immediate way to get a quick answer to a question about the Enginehire platform. This search bar takes your question and scans our learning center to share the article it thinks is most related to your question. However, you might need a bit options and that's when you go to the learning center.
The Learning Center
Find settings, discover features, and get your questions about the platform answered for you to make immediate adjustments on your own.
Our Learning Center is comprised of nearly 1000 articles and videos explaining the step by step process for setting up and implementing features to successfully run your business.
Support Tickets
Select "Please Start a Conversation" to connect with our support team about bugs, errors, questions, and any thing else you may need the advice of a real person.
While the support team works around the clock to resolve your issues and errors, updates are not one size fits all and time to create those fixes will vary in speed.
Click here to contact support
Please share as much information as possible. Listing names of who has been impacts (team members, clients, or candidates), times problems have occurred, and be as specific as possible to limit back and fourth with our team to create solutions straight away.
Live Support
Live Support is a time for you to hop into a private virtual room with an Enginehire support team member to ask your questions.
Live support is twice a day, Monday through Friday for a half hour each time.
All of our team members are capable of assisting you and, unfortunately, we can not pair people with specific team members upon request.
Please make sure your Name and Agency Name are in your display name.
Run A Test Like An Enginehire Support Team Member.
The magic of the support team is in running tests to figure out issues and use can do the same thing.
Having an on the client side:
1. Make a Test Client Profile.
2. Open a private browser tab and log in. This allows you to stay logged in as an a Admin and make adjustments as needed.
If the issues is on the application, start an application.
If the issue is in a profile, go to the profile.
Having an on the Candidate side:
1. Make a Test Candidate Profile.
2. Open a private browser tab and log in. This allows you to stay logged in as an a Admin and make adjustments as needed.
If the issues is on the application, start an application.
If the issue is in a profile, go to the profile.
Tip:
The only way to truly know if something is working or causing problems is if you try it like your users do.
Tips to Testing.
1) While logged in as an Admin, test a field in a profile or application by making it Is Admin Only in the Select Other Properties. This will allow you, as an admin, to see the change in the system without your clients or candidates ever seeing it.
