How To Use Loom and Send Enginehire A Video When You're Having An Error, Issues, Or Have a Problem.

Videos can assist the support team assess your needs and get your issues resolved quicker.

It can be very hard to know what to share when you're having an issue or need more assistance. 

Here are a few great pieces of information the team always loves to have....

If this is happening to a user, please let us know who and as much of the circumstances as possible (when they were making a booking or signing up, or making an update)

Send us a screenshot of what you are looking at. 

What have you checked already and what have you found?


Capture a Screenshot on a Windows Computer

Capture a Screenshot on a Mac Computer.

Loom

Sending a Loom doesn't mean you can only use Loom, Loom is just one of many free tools that can take a video of your screen and record your voice walking through the problem.