---
title: How to customize the SMS template that is sent to a reference
description: Simply add a SMS template to over-ride the default SMS template
---

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# How to customize the SMS template that is sent to a reference

## Simply add a SMS template to over-ride the default SMS template

### Steps to over-ride the default text templates 

1\. On your dashboard menu select more

![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot_010625_113555_AM-jpg.jpeg?width=1858&height=280&name=Screenshot_010625_113555_AM-jpg.jpeg)

2\. Select SMS Template  
![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot_010625_113652_AM-jpg.jpeg?width=677&height=246&name=Screenshot_010625_113652_AM-jpg.jpeg)  
3.  Click Add template  
![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot_010625_113727_AM-jpg.jpeg?width=1262&height=247&name=Screenshot_010625_113727_AM-jpg.jpeg)

4\. Create a name to help you easily identify the template if you need to amend it   
![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot_010625_113811_AM-jpg.jpeg?width=1030&height=231&name=Screenshot_010625_113811_AM-jpg.jpeg)

5\. Type = Candidate   
![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot_010625_113842_AM-jpg.jpeg?width=845&height=304&name=Screenshot_010625_113842_AM-jpg.jpeg)

6\. Trigger = Reference Check Form Notification  
![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot_010625_113921_AM-jpg.jpeg?width=1525&height=571&name=Screenshot_010625_113921_AM-jpg.jpeg)

7\. Add verbiage to the message of the text

 

![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot_010625_113954_AM-jpg.jpeg?width=1305&height=368&name=Screenshot_010625_113954_AM-jpg.jpeg)

Helpful Tip on auto-populating information

Use \[\[id\]\] for user id.

Use \[\[reference\_fname\]\] for reference first name. This is the reference First name

Use \[\[user\_fname\]\] for user first name. This would be the candidate's first name

Use \[\[user\_lname\]\] for user last name. This is the candidate's last name

Use \[\[reference\_check\_link\]\] for reference check link. This is the link they will click to complete the reference

[If this video doesn't answer your questions you can always contact us by clicking here](https://share.hsforms.com/1yIx2IRKyQQaVcMJW8kLbJg39wil)

 

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