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Configure Shift Job Cancellation Email Notifications

Configure the email notification sent to applicants when a shift job is cancelled. By creating an email template using the Shift Job Cancelled Candidate Notification trigger, you can customize the subject and message content to ensure applicants receive clear and relevant communication when a shift job is no longer available.

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click More > Email Templates as shown in the screenshot below.

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Step 2: Click the Add Template button.

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Step 3: Enter a name for your email template.

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Step 4: Enter internal notes for the template if required. 

Internal notes are not included in outgoing emails. Use them to provide administrative context, instructions, or guidance for when the template should be used. 

You may also make use of the AI ASSIST feature to enhance the quality of the text. To learn how to use it, refer to the Use AI ASSIST Feature document.

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Step 5: Select the Job option from the dropdown list in the Type field.

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Step 6: Select the Shift Job Cancelled Candidate Notification option as the trigger in the Trigger field.

When a shift job is cancelled, this email template is sent to the applicants of that shift job.

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Step 7: Click the Content button to navigate to the email template content. 

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Step 8: A default subject and email body are provided. Customize it the way you want. 

You can use AI to further improve the email content after customizing it. To learn more, refer to the Improve Email Content Using AI article. 

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Step 9: Click the Create button to proceed.

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The email template will be created successfully and will be used when a shift job is cancelled and applicants need to be notified.

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