--- title: Configure Shift Job Cancellation Email Notifications description: Configure shift job cancellation email notifications by creating a custom template with tailored subject lines and messages for applicants. --- [Skip to content](https://learn.enginehire.io/en/knowledge/configure-shift-job-cancellation-email-notifications#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en) # Configure Shift Job Cancellation Email Notifications ## Configure the email notification sent to applicants when a shift job is cancelled. By creating an email template using the Shift Job Cancelled Candidate Notification trigger, you can customize the subject and message content to ensure applicants receive clear and relevant communication when a shift job is no longer available. Let’s get started 🚀 **Step 1**: Log in to your agent dashboard and click **More** \> **Email Templates** as shown in the screenshot below. ![image4](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image4.png?width=670&height=275&name=image4.png)    **Step 2**: Click the **Add Template** button. ![image1](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image1.png?width=670&height=238&name=image1.png) **Step 3**: Enter a name for your email template. ![image9](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image9.png?width=670&height=238&name=image9.png) **Step 4**: Enter internal notes for the template if required. Internal notes are not included in outgoing emails. Use them to provide administrative context, instructions, or guidance for when the template should be used.  You may also make use of the **AI ASSIST** feature to enhance the quality of the text. To learn how to use it, refer to the [**Use AI ASSIST Feature**](https://learn.enginehire.io/en/knowledge/use-ai-assist?hsLang=en) document. ![image6](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image6.png?width=670&height=166&name=image6.png) **Step 5**: Select the **Job** option from the dropdown list in the **Type** field. ![image2](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image2.png?width=670&height=231&name=image2.png) **Step 6**: Select the **Shift Job Cancelled Candidate Notification** option as the trigger in the **Trigger** field. When a shift job is cancelled, this email template is sent to the applicants of that shift job. ![image10](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image10.png?width=670&height=319&name=image10.png) **Step 7**: Click the **Content** button to navigate to the email template content.  ![image8](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image8.png?width=670&height=295&name=image8.png) **Step 8**: A default subject and email body are provided. Customize it the way you want. You can use **AI** to further improve the email content after customizing it. To learn more, refer to the [**Improve Email Content Using AI**](https://learn.enginehire.io/en/knowledge/improve-email-content-using-ai?hsLang=en) article.  ![image5](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image5.png?width=670&height=295&name=image5.png) **Step 9**: Click the **Create** button to proceed. ![image3](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image3.png?width=670&height=172&name=image3.png)    The email template will be created successfully and will be used when a shift job is cancelled and applicants need to be notified. ![image7](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Templates%20And%20Communication/Configure%20Shift%20Job%20Cancellation%20Email%20Notifications/image7.png?width=670&height=281&name=image7.png)  **Please note:** This will only trigger if a candidate was assigned to the job and the job was subsequently cancelled.    - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#main-content) - [Documents](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#documents) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.