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When Is Enginehire Support Available?
At Enginehire, we work hard to make sure agencies always have access to help when they need it.
Our Live Chat Support team is available Monday through Friday, providing 16 hours of live coverage each weekday.
| Time Zone | Live Chat Support Hours |
|---|
| Eastern (EST/EDT) | 5:00 AM – 9:00 PM |
| Central (CST/CDT) | 4:00 AM – 8:00 PM |
| Mountain (MST/MDT) | 3:00 AM – 7:00 PM |
| Pacific (PST/PDT) | 2:00 AM – 6:00 PM |
| British Time (BST) | 10:00 AM – 2:00 AM |
| Australian Eastern (AEST) | 7:00 PM – 11:00 AM (next day) |
Weekend Support
Weekend live chat availability may vary, however our team does actively monitor support needs during weekends for urgent issues and important requests.
Need Help Outside Live Chat Hours?Even when live chat is offline, support requests are still being monitored.
You can always contact our team directly at support@enginehire.ca
All live chat messages and support requests are automatically sent to our team, and someone will follow up as soon as possible.
Ongoing Support Beyond Chat Hours
While live chat coverage is not currently 24/7, Enginehire’s support and development teams continue working behind the scenes outside standard chat hours to monitor issues, improve the platform, and assist agencies as quickly as possible.
We know your agency operations do not stop at the end of the day, and we do our best to keep support responsive, reliable, and helpful whenever you need us.