--- title: "What to do if Bright Horizons back-up care job fails to assign \"Reason: Cannot assign job, Bright Horizon caregiver name does not match.\"" description: In order for auto staffing of Bright Horizons back-up care jobs to work properly, the name in Enginehire must exactly match the name in the back-up care portal --- [Skip to content](https://learn.enginehire.io/en/knowledge/what-to-do-if-bright-horizons-back-up-care-job-fails-to-assign-reason-cannot-assign-job-bright-horizon-caregiver-name-does-not-match#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) # What to do if Bright Horizons back-up care job fails to assign "Reason: Cannot assign job, Bright Horizon caregiver name does not match." ## In order for auto staffing of Bright Horizons back-up care jobs to work properly, the name in Enginehire must exactly match the name in the back-up care portal If a Bright Horizons or other back-up care shift job fails to assign, and you see a message in the shift job history "Reason: Cannot assign job, Bright Horizon caregiver name does not match.", it means the name does not match exactly between the back-up care portal and Enginehire. ![](https://learn.enginehire.io/hs-fs/hubfs/image-png-Sep-07-2025-08-41-56-3201-AM.png?width=840&height=98&name=image-png-Sep-07-2025-08-41-56-3201-AM.png) [Learn how to view the shift job history](https://learn.enginehire.io/en/knowledge/how-to-view-shift-job-booking-history?hsLang=en) Please make sure the spelling of the name in the back-up care portal is exactly identical to the candidate name in Enginehire. The back-up portals rely entirely on the caregiver name, there is no email address or phone number to match, that's why it's critical for the names to match. If you get a mismatch, check the list of names in the portal dropdown and make sure it matches.  A common cause of problems is middle names. For example, in Enginehire the candidate name may be "Mary Jane Smith", but in Bright Horizons it will be "Mary Smith", and this results in a mismatch.  [If this doesn't answer your questions you can always contact us by clicking here](https://share.hsforms.com/1yIx2IRKyQQaVcMJW8kLbJg39wil).   - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#main-content) - [Documents](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#documents) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.