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TruDiligence Integration

Connect TruDiligence to Enginehire to order and track background checks from any candidate profile. Covers account setup, connecting, ordering, and what to do if your check types don't appear.

TruDiligence is a nationally accredited, FCRA compliant screening provider. Once your account is connected, you can order a check from the bottom of a candidate's profile, choose the type of check you need, and view the results in TruDiligence with one click. You get competitive pricing, online ordering and automation, access to a wide range of instant searches, and national accreditation backed by FCRA compliance.

Before you connect: set your TruDiligence account up for Enginehire

This step matters more than it sounds. TruDiligence needs to know that your account is attaching to Enginehire so their onboarding team can apply the right account template. That template sets the parent and child account hierarchy correctly from the start, which is what allows your check types and pricing to flow through to Enginehire. If TruDiligence doesn't know you're connecting to Enginehire, the account is created without it, and the checks you expect won't appear when you go to place an order.

If you're new to TruDiligence, sign up using the Enginehire referral link below. Coming in through that link flags your account for the Enginehire template, so the configuration is handled for you.

If you already have a TruDiligence account, or you signed up with TruDiligence directly, get in touch with them and tell them you're attaching your account to Enginehire. It's a quick request, but it needs to happen before the integration will return your checks. TruDiligence will apply the correct template and make sure you're on the right pricing and system configuration.

➡ Click here to work with TruDiligence

Already connected but your checks aren't showing? That's almost always this account setup step. See Your check types don't appear below.Connecting TruDiligence to Enginehire

You'll need your TruDiligence account details on hand. Once the account is set up correctly, connecting takes under a minute.

  1. From Mission Control, select Settings.
  2. Select Global Settings.
  3. Select Integrations.
    finding_Integrations
  4. Select Authorize TruDiligence.
  5. Enter your Account and Username, then select Save.
    Authorize TruDiligence

TruDiligence connects immediately. There's nothing else to configure on the Enginehire side.

Ordering a background check

Once the connection is live, you can order a check from any candidate's profile.

  1. Open the candidate profile you want to screen.
  2. Scroll to the bottom of the profile and select Order Background Check.
    Order Background Check button on a candidate profile
  3. In the window that opens, choose the Type of Check you need and select Save.

There are two ways to get to your orders, and both take you to the same place in TruDiligence.

From the bottom of any candidate profile, select Go To TruDiligence Orders.

Or from the Integrations page, select Go To TruDiligence Orders.

Screen Shot 2024-02-08 at 8.47.44 AM

If the Order Background Check window opens but the Type of Check menu is empty or missing the checks you expect, the issue is almost always on the TruDiligence account side rather than in Enginehire. It means the account was created without the Enginehire template, so the parent and child hierarchy that carries your checks and pricing across isn't in place.

To fix it, contact TruDiligence, let them know your account is connecting to Enginehire, and ask them to apply the correct account configuration. Once they've updated it on their end, your check types will come through.

Still need help?

Contact the Enginehire support team here, or learn more about TruDiligence and how to become a member.