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Text a Reference to Request an AI Callback

Send a reference a text asking them to call back when it suits them. When they call, the AI answers and completes the reference check, and it can handle replies by text too.

References are busy, and a cold call often goes unanswered. Instead of calling and hoping they pick up, you can send a reference a text that invites them to call back when it suits them. When they call the number, the AI answers and runs through your reference check on the spot. If they would rather reply by text, the AI can carry out the check over SMS instead.

Where to find it

Open the candidate's profile and go to the References section. Each reference has a row of actions, and the Text for AI Callback button sits alongside Complete Check, Send Email, Send SMS, and AI Call.

Text a Reference to Request an AI Callback

Send the callback request

Choose the reference you want to hear from and click Text for AI Callback. Enginehire sends them a short text inviting them to call back at a convenient time. The default wording is set in your reference-check settings and can be edited to match your agency's voice. By default it reads:

“Hi [[reference_fname]], I am reaching out on behalf of [[agency_name]], [[candidate_fname]] listed you as a reference. Can you please call this number whenever you have a few minutes to share your feedback? We really appreciate it, thank you!”

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The tags fill in automatically: the reference's first name, your agency name, and the candidate's first name.

What happens next

When the reference calls the number, the AI answers and conducts the reference check using your reference-check script, the same one used for an outbound AI Call. If the reference replies to the text instead of calling, the AI can complete the check through that SMS conversation. If the AI calls and no one answers, it can leave a voicemail inviting the reference to call back.

Where to review calls and texts

Reference calls are logged under More > All Logs > AI Voice Call Logs. Each entry shows the direction (inbound or outbound), the call type (Reference Check), the number of attempts, the status, and links to the recording and transcript. You will also receive an email when an inbound reference call completes, with the transcript included so your team can review the feedback.

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Related articles

For the rest of the reference-check tools, including setting up the AI Call script and using Send Email, Send SMS, and Complete Check, see the AI reference check guides.