--- title: Text a Reference to Request an AI Callback description: Send a reference a text asking them to call back when it suits them. When they call, the AI answers and completes the reference check, and it can handle replies by text too. --- [Skip to content](https://learn.enginehire.io/en/knowledge/text-reference-ai-callback#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) # Text a Reference to Request an AI Callback ## Send a reference a text asking them to call back when it suits them. When they call, the AI answers and completes the reference check, and it can handle replies by text too. References are busy, and a cold call often goes unanswered. Instead of calling and hoping they pick up, you can send a reference a text that invites them to call back when it suits them. When they call the number, the AI answers and runs through your reference check on the spot. If they would rather reply by text, the AI can carry out the check over SMS instead. ### **Where to find it** Open the candidate's profile and go to the **References** section. Each reference has a row of actions, and the **Text for AI Callback** button sits alongside Complete Check, Send Email, Send SMS, and AI Call. ![Text a Reference to Request an AI Callback](https://learn.enginehire.io/hs-fs/hubfs/Text%20a%20Reference%20to%20Request%20an%20AI%20Callback.png?width=670&height=296&name=Text%20a%20Reference%20to%20Request%20an%20AI%20Callback.png) ### **Send the callback request** Choose the reference you want to hear from and click **Text for AI Callback**. Enginehire sends them a short text inviting them to call back at a convenient time. The default wording is set in your reference-check settings and can be edited to match your agency's voice. By default it reads: *“Hi \[\[reference\_fname\]\], I am reaching out on behalf of \[\[agency\_name\]\], \[\[candidate\_fname\]\] listed you as a reference. Can you please call this number whenever you have a few minutes to share your feedback? We really appreciate it, thank you!”* ![AI\_Voice\_settings](https://learn.enginehire.io/hs-fs/hubfs/AI_Voice_settings.png?width=670&height=88&name=AI_Voice_settings.png) The tags fill in automatically: the reference's first name, your agency name, and the candidate's first name. ### **What happens next** When the reference calls the number, the AI answers and conducts the reference check using your reference-check script, the same one used for an outbound AI Call. If the reference replies to the text instead of calling, the AI can complete the check through that SMS conversation. If the AI calls and no one answers, it can leave a voicemail inviting the reference to call back. ### **Where to review calls and texts** Reference calls are logged under **More \> All Logs \> AI Voice Call Logs**. Each entry shows the direction (inbound or outbound), the call type (Reference Check), the number of attempts, the status, and links to the recording and transcript. You will also receive an email when an inbound reference call completes, with the transcript included so your team can review the feedback. ![finding\_all\_logs](https://learn.enginehire.io/hs-fs/hubfs/finding_all_logs.png?width=670&height=189&name=finding_all_logs.png) ![AI\_voice\_call\_logs](https://learn.enginehire.io/hs-fs/hubfs/AI_voice_call_logs.png?width=670&height=188&name=AI_voice_call_logs.png) ### **Related articles** For the rest of the reference-check tools, including setting up the AI Call script and using Send Email, Send SMS, and Complete Check, see the [AI reference check](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) guides. - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#main-content) - [Documents](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#documents) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.