--- title: What happens when a reservation leaves the Bright Horizons portal description: A Bright Horizons reservation can leave the portal before or after a caregiver is assigned. Learn what each means and how Enginehire updates the shift job status for each. --- [Skip to content](https://learn.enginehire.io/en/knowledge/status-to-update-job-to-whenever-a-reservation-leaves-the-portal#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) # What happens when a reservation leaves the Bright Horizons portal ## A Bright Horizons reservation can leave the portal before or after a caregiver is assigned. Learn what each means and how Enginehire updates the shift job status for each. A Bright Horizons reservation can leave the portal at two points that matter to your team: before a caregiver was assigned, or after. A booking that disappears before anyone was booked usually needs no follow-up. A booking that disappears after you've scheduled a caregiver means someone is expecting to work a shift that no longer exists, and it may be chargeable under your cancellation policy. Enginehire gives each of these its own shift job status so you can tell them apart at a glance and act on the ones that need it. This article explains both situations, what the default statuses are, and how to change them.   *Bright Horizons calls these reservations; Enginehire calls the resulting record a booking or a shift job. They're the same thing.* ### **The two situations** | What happened in the portal | Setting that controls it | Default status if you leave it empty | | --- | --- | --- | | The reservation disappeared from the **Available** tab. Nobody had been assigned to it yet. | Status to update job to if it is removed from the available tab of BH portal | No longer available | | The reservation disappeared from the **Scheduled** tab. A caregiver had already been assigned. | Status to update job to if it is removed from the scheduled tab of BH portal | Cancelled | *![status\_backup\_care\_settings](https://learn.enginehire.io/hs-fs/hubfs/status_backup_care_settings.png?width=670&height=324&name=status_backup_care_settings.png)* The Enginehire status names aren't fixed. Any shift job status you've created can be used for either setting, and if you'd rather use your own names, see [Add and customize shift job statuses and colors](https://learn.enginehire.io/en/knowledge/add-and-customize-shift-job-statuses-and-colors?hsLang=en).    #### **Removed from the Available tab** A reservation leaves the Available tab for more than one reason. The family may have cancelled before anyone picked it up, another provider may have confirmed it, or Bright Horizons may have removed it. The portal doesn't reliably tell Enginehire which of these happened, so the assistant doesn't try to guess. It applies a single status, **No longer available** by default, that means exactly what it says: this booking is no longer yours to staff. Because nobody was assigned, there's normally nothing to do. No caregiver needs to be told, and these bookings generally aren't chargeable. If you'd like these jobs out of the way, filter on this status and they'll be easy to find. #### **Removed from the Scheduled tab** This is the one to pay attention to. A reservation only reaches the Scheduled tab once a caregiver has been assigned, so if it disappears from there, the family has pulled a booking someone was planning to work. The assistant moves the job to **Cancelled** by default, and that status change is what drives the follow-up: the assigned caregiver is notified, and your cancellation policy can be applied if you've turned that on (see below). #### **Why the Unavailable tab is no longer used** Enginehire previously read the portal's Unavailable tab to tell a cancelled reservation apart from one marked Confirmed Elsewhere, and offered a separate status for each. The information shown in that tab has proven unreliable: reservations that were cancelled were appearing as Confirmed Elsewhere, and vice versa, which led to shifts being marked as confirmed with another provider when the agency had a caregiver assigned. Rather than apply statuses based on data that can't be trusted, the assistant no longer reads the Unavailable tab at all. If your agency had a status configured for Confirmed Elsewhere, the assistant no longer applies it. Jobs that would previously have received that status now receive your Available-tab status instead (No longer available by default), since a booking confirmed elsewhere is, from your side, simply one that's no longer available to staff. ### **Where to find these settings** Both settings live in the backup care assistant settings window. To open it, see [How to edit the backup care assistant settings](https://learn.enginehire.io/en/knowledge/edit-backup-care-assistant-settings?hsLang=en). Scroll down past the field mappings and you'll find them together. *![finding\_backup\_care\_settings](https://learn.enginehire.io/hs-fs/hubfs/finding_backup_care_settings.png?width=670&height=247&name=finding_backup_care_settings.png)* ### **What happens if you leave one empty** Leaving either setting empty doesn't switch the behaviour off. The assistant falls back on the default for that setting: **No longer available** for reservations removed from the Available tab and **Cancelled** for reservations removed from the Scheduled tab. You only need to fill these in if you want a different status than the default.  ### **Protecting a status you've already set** **List of job statuses which will not be changed to the above status when the job is removed from the BH portal** stops the assistant overwriting work you've already done. ![List of job statuses which will not be changed to the above status when the job is removed from the BH portal\_status](https://learn.enginehire.io/hs-fs/hubfs/List%20of%20job%20statuses%20which%20will%20not%20be%20changed%20to%20the%20above%20status%20when%20the%20job%20is%20removed%20from%20the%20BH%20portal_status.png?width=670&height=322&name=List%20of%20job%20statuses%20which%20will%20not%20be%20changed%20to%20the%20above%20status%20when%20the%20job%20is%20removed%20from%20the%20BH%20portal_status.png) This matters if your team tracks portal cancellations with their own statuses. Say a coordinator has already reviewed a cancelled booking and moved it to a status of your own — add that status to this list and the assistant will leave it alone from then on, rather than resetting it the next time it checks the portal. ### **Cancellation policy** **Check cancelation policy if a job is removed from the scheduled tab of BH portal** applies your agency's cancellation policy when a scheduled reservation is pulled. This is what decides whether the cancellation is chargeable, which is why it applies to the Scheduled tab specifically — a booking that leaves before anyone was assigned generally isn't billable, while one pulled at short notice after a caregiver was scheduled often is. ![Check cancelation policy if a job is removed from the scheduled tab of BH portal](https://learn.enginehire.io/hs-fs/hubfs/Check%20cancelation%20policy%20if%20a%20job%20is%20removed%20from%20the%20scheduled%20tab%20of%20BH%20portal.png?width=670&height=86&name=Check%20cancelation%20policy%20if%20a%20job%20is%20removed%20from%20the%20scheduled%20tab%20of%20BH%20portal.png) ### **If you use care.com** care.com handles this differently and has its own status for reservations that are no longer available. See [Understanding the "No Longer Available" status for backup jobs](https://learn.enginehire.io/en/knowledge/understanding-the-no-longer-available-status-for-backup-jobs?hsLang=en). ### **Related** - [Backup Care Assistant settings explained](https://learn.enginehire.io/en/knowledge/backup-care-assistant-settings-explained?hsLang=en) — every setting in this window - [How to edit the backup care assistant settings](https://learn.enginehire.io/en/knowledge/how-to-edit-the-backup-care-assistant-settings?hsLang=en) - [What to do if a Bright Horizons back up care job fails to assign](https://learn.enginehire.io/en/knowledge/what-to-do-if-bright-horizons-back-up-care-job-fails-to-assign-reason-cannot-assign-job-bright-horizon-caregiver-name-does-not-match?hsLang=en) [If this doesn't answer your questions you can always contact us by clicking here](https://share.hsforms.com/1yIx2IRKyQQaVcMJW8kLbJg39wil). - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#main-content) - [Documents](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#documents) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.