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Set Client-Cancelable Shift Statuses

Set client-cancelable shift statuses to control when clients are allowed to cancel a shift job on their own. This setting lets you decide which shift job statuses can be canceled by clients, helping prevent situations where a client cancels a job after a candidate has already been assigned. By limiting cancellation to specific statuses, you can maintain better control over shift management and avoid unnecessary disruptions. This documentation will guide you through selecting the shift job statuses that clients are allowed to cancel.

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click More > Global Settings, as shown in the screenshot below. 

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Step 2: Click the Jobs tab in the list of all available tabs. 
  
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Step 3: Click the Cancel Shift Job option to expand its details. 

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Step 4: Select the job status that allows the client to cancel the job.

Leave the status selection empty to allow clients to cancel in any status. When no statuses are selected, the Cancel button is not restricted by status and remains accessible in all scenarios. 

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The settings will be saved automatically.

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