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Set Client-Cancelable Shift Statuses

Set client-cancelable shift statuses to control when clients are allowed to cancel a shift job on their own. This setting lets you decide which shift job statuses can be canceled by clients, helping prevent situations where a client cancels a job after a candidate has already been assigned. By limiting cancellation to specific statuses, you can maintain better control over shift management and avoid unnecessary disruptions. This documentation will guide you through selecting the shift job statuses that clients are allowed to cancel.

Let’s get started 🚀


Step 1: Log in to your agent dashboard, then navigate to More > Global Settings, as shown in the screenshot below.


Step 2: Click the Jobs tab in the list of all available tabs.


Step 3: Click the Shift Job Settings option to expand its details.

Step 4: Click the Miscellaneous tab from the list of all available tabs.

Step 5: Scroll down to the “Shift job statuses where client is allowed to cancel” field and select the job status that allows the client to cancel the job.

Step 6: Click the Save icon to confirm the changes.