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Require Reasons for Declined Shifts

Require candidates to provide a reason when declining assigned shifts to improve visibility into shift availability and decision-making. Once enabled, candidates must enter a reason when declining a shift, and the reason is automatically recorded on the shift job for agency review and tracking purposes.

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Enable Required Reasons for Shift Declines 

Step 1: Log in to your agent dashboard and click More > Global Settings as shown in the screenshot below.

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Step 2: Scroll down to the Candidate - My Jobs option, then click it to expand the details.

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Step 3: Check the Candidates can decline assigned shift jobs checkbox.

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Step 4: Check the Require candidates to enter a reason when declining an assigned shift checkbox.

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The settings will be saved automatically.

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On Candidate Side

Step 1: Log in to your dashboard and click My Jobs in the navigation bar.

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Step 2: Click the Decline button for the assigned job.  

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Step 3: Enter the reason for declining the job, then click Yes to confirm.

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The reason provided by the candidate will be saved on the shift job for agency review.

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