--- title: Reporting a Problem description: Configure Reporting a Problem settings to let candidates report issues during shift jobs and control how those reports are managed. --- [Skip to content](https://learn.enginehire.io/en/knowledge/reporting-a-problem#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! 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[Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) # Reporting a Problem ## Configure the Reporting a Problem settings to allow candidates to report issues during shift jobs and control how those reports are handled. ### **Settings** The following settings are available under the Reporting a Problem option and can be configured based on your requirements. - **Has a button to let candidate report a problem for assigned shift job** Adds an option for candidates to report issues related to their assigned shift jobs. - **Text of the report problem button** Defines the label displayed on the report problem button. - **Label of the upload files field in report problem dialog** Specifies the label for the file upload field in the report problem dialog. - **Description of the upload files field in report problem dialog** Defines the description shown for the file upload field to guide candidates. - **Label of the note field in report problem dialog** Specifies the label for the note input field in the report problem dialog. - **Notification emails when candidate report problem** Defines which email notifications are triggered when a candidate reports a problem. - **Job status to update to when candidate reports a problem** Specifies the job status that will be applied when a problem is reported. ![](https://staticfiles.gleap.io/gattachments/6xNntCPOh1IS3lB83LSfBCoqm5hTK4dZlvh0iRiNldehiH5qhPURydFr27yz5I63UpSSWU3twgl.png) This article covers settings for the **Reporting a Problem** option in the **My Jobs** tab. 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