Preventing Reminder Emails for Unconfirmed or Cancelled Jobs

This article shows how to prevent reminder emails from being sent for cancelled or unconfirmed jobs by properly configuring job statuses.

Why This Happens

Reminder emails are scheduled based on the job start time (for example, 8 hours before the shift). If the job status changes to something like Cancelled or Could Not Staff, but that status is not listed as cancelled in your settings, the reminder may still go out.

By updating your Cancelled Statuses list, you can prevent this from happening.

How to Configure Cancelled Statuses

Follow these steps to make sure reminders are not sent for cancelled or unconfirmed jobs:

1. Open any shift job from your main shift job calendar in your admin dashboard.

2. Click on the gear icon right next to shift job status

3. Scroll to the setting called List of cancelled statuses.

1. • Add any statuses that should stop reminder emails from being sent. Common examples include:

     • Cancelled

     • Could Not Staff 

2. Click Submit to apply your changes.

Once updated, any job that moves into one of these statuses will automatically be excluded from future reminder emails.

Best Practices

• Review your job statuses regularly to confirm they are correctly categorized.

• Add all statuses that represent inactive jobs to the cancelled list, not just “Cancelled.”

• If you create new statuses in the future, check whether they should also be treated as cancelled.

Example Scenario

• Before: A job marked as “Could Not Staff” still triggered reminders because it was not added to the cancelled statuses.

• After: Once “Could Not Staff” was added to the list of cancelled statuses, no further reminders were sent for jobs in that status, preventing candidate confusion.