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Prevent Client Cancellations Close to Shift Start Time

Control how close to a shift start time clients are allowed to cancel their bookings. By configuring a cancellation cut-off period, you can prevent last-minute cancellations, reduce scheduling disruptions, and ensure families contact your agency directly for urgent changes when the cut-off time has been reached.

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click on More > Global Settings as shown in the screenshot below.

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Step 2: Click the Jobs tab from the available tabs. 

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Step 3: Click the Cancel Shift Job option to expand and view its details.

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Step 4: Locate the Do not allow client cancellations within X hours of shift start time setting and enter the number of hours before the shift start time within which clients are not allowed to cancel. Leave this field blank to allow cancellations at any time. 

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The settings will be saved automatically.

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