--- title: Prevent Client Cancellations Close to Shift Start Time description: Control how close to a shift start time clients can cancel bookings to prevent last-minute cancellations and require direct agency contact for urgent changes. --- [Skip to content](https://learn.enginehire.io/en/knowledge/prevent-client-cancellations-close-to-shift-start-time#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! 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Let’s get started 🚀 **Step 1**: Log in to your agent dashboard and click on **More** \> **Global Settings** as shown in the screenshot below. ![image4](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Prevent%20Client%20Cancellations%20Close%20to%20Shift%20Start%20Time/image4.png?width=670&height=258&name=image4.png) **Step 2**: Click the **Jobs** tab from the available tabs.  ![image1](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Prevent%20Client%20Cancellations%20Close%20to%20Shift%20Start%20Time/image1.png?width=670&height=296&name=image1.png) **Step 3**: Click the **Cancel Shift Job** option to expand and view its details. ![image5](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Prevent%20Client%20Cancellations%20Close%20to%20Shift%20Start%20Time/image5.png?width=670&height=262&name=image5.png) **Step 4**: Locate the **Do not allow client cancellations within X hours of shift start time** setting and enter the number of hours before the shift start time within which clients are not allowed to cancel. Leave this field blank to allow cancellations at any time.  ![image2](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Prevent%20Client%20Cancellations%20Close%20to%20Shift%20Start%20Time/image2.png?width=670&height=267&name=image2.png) The settings will be saved automatically. ![image3](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Prevent%20Client%20Cancellations%20Close%20to%20Shift%20Start%20Time/image3.png?width=670&height=276&name=image3.png) - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#main-content) - [Documents](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#documents) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.