Map Internal Shift Job Statuses to Client-Facing Statuses

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click More > Global Settings as shown in the screenshot below.



Step 2: Click the Jobs tab from the available tabs.



Step 3: Click the Shift Jobs option to expand and view its details.



Step 4: Scroll down to the Map Client-Facing Statuses to Internal Shift Job Statuses option and click the + button below it. 



Step 5: Select the client-facing status that you want to display to clients. 



Step 6: Select one or more internal shift job statuses that you want to map to the selected client-facing status. 



The settings will be saved automatically.



Now, whenever the shift job status is updated to Assigned or Assigned EH, the client will see the mapped client-facing status. 



The client-facing status will be displayed as Assigned regardless of which mapped internal status is used.