--- title: Map Internal Shift Job Statuses to Client-Facing Statuses description: Map multiple internal shift job statuses to a single client-facing status to simplify client updates while retaining detailed internal workflows. --- [Skip to content](https://learn.enginehire.io/en/knowledge/map-internal-shift-job-statuses-to-client-facing-statuses#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) # Map Internal Shift Job Statuses to Client-Facing Statuses ## Map one or more internal shift job statuses to a single client-facing status to simplify what clients see. This allows administrators to continue using detailed internal statuses while presenting clear and consistent status updates to clients. Let’s get started 🚀 **Step 1**: Log in to your agent dashboard and click **More** \> **Global Settings** as shown in the screenshot below. ![image5](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image5.png?width=670&height=263&name=image5.png) **Step 2**: Click the **Jobs** tab from the available tabs. ![image6](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image6.png?width=670&height=266&name=image6.png) **Step 3**: Click the **Shift Jobs** option to expand and view its details. ![image2](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image2.png?width=670&height=257&name=image2.png) **Step 4**: Scroll down to the **Map Client-Facing Statuses to Internal Shift Job Statuses** option and click the **+** button below it.  ![image3](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image3.png?width=670&height=127&name=image3.png) **Step 5**: Select the client-facing status that you want to display to clients.  ![image7](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image7.png?width=670&height=169&name=image7.png) **Step 6**: Select one or more internal shift job statuses that you want to map to the selected client-facing status.  ![image8](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image8.png?width=670&height=173&name=image8.png) The settings will be saved automatically. ![image4](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image4.png?width=670&height=151&name=image4.png) Now, whenever the shift job status is updated to **Assigned** or **Assigned EH**, the client will see the mapped client-facing status.  ![image1](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image1.png?width=670&height=199&name=image1.png) The client-facing status will be displayed as **Assigned** regardless of which mapped internal status is used.  ![image9](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Map%20Internal%20Shift%20Job%20Statuses%20to%20Client-Facing%20Statuses/image9.png?width=670&height=277&name=image9.png) If an internal shift job status is not mapped to a client-facing status, the internal status will be displayed to clients. - 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