--- title: Customize Application Warning and Rejection Messages description: Customize application warning and rejection messages for duplicate emails, phone numbers, and automatically rejected applicants. --- [Skip to content](https://learn.enginehire.io/en/knowledge/customize-application-warning-and-rejection-messages#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) # Customize Application Warning and Rejection Messages ## Customize the warning and rejection messages displayed during the application process to help users understand why they cannot proceed. You can update the messages shown when a duplicate email address or phone number is detected, as well as the message displayed when an applicant is automatically rejected. Let’s get started 🚀 **Step 1**: Log in to your agent dashboard and click **More** \> **Application & Profile Builder**, as shown in the screenshot below.  ![image6](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Customize%20Application%20Warning%20and%20Rejection%20Messages/image6.png?width=670&height=298&name=image6.png) **Step 2**: Click the **Filter by type** box to open the dropdown list. ![image7](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Customize%20Application%20Warning%20and%20Rejection%20Messages/image7.png?width=670&height=184&name=image7.png) **Step 3**: Select the **Application** option from the dropdown list.   ![image2](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Customize%20Application%20Warning%20and%20Rejection%20Messages/image2.png?width=670&height=240&name=image2.png) **Step 4**: Click the **gear** icon under the **Actions** column next to the application builder for which you want to update the messages.  ![image8](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Customize%20Application%20Warning%20and%20Rejection%20Messages/image8.png?width=670&height=188&name=image8.png) **Step 5**: Click the **Instructions & Messaging** tab from the available tabs. ![image1](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Customize%20Application%20Warning%20and%20Rejection%20Messages/image1.png?width=670&height=169&name=image1.png) **Step 6**: Scroll to the **Rejection Message** field and enter the message that will be displayed when a user is automatically rejected.  You may also make use of the AI ASSIST feature to enhance the quality of the text. To learn how to use it, refer to the [**Use AI ASSIST Feature**](https://learn.enginehire.io/en/knowledge/use-ai-assist?hsLang=en) document.  ![image5](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Customize%20Application%20Warning%20and%20Rejection%20Messages/image5.png?width=670&height=267&name=image5.png) **Step 7**: Update the **Duplicate Email Warning** and **Duplicate Phone Warning** messages as required.   ![image3](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Customize%20Application%20Warning%20and%20Rejection%20Messages/image3.png?width=670&height=221&name=image3.png) **Step 8**: Click the **Save** button to confirm your changes. ![image4](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Settings/Customize%20Application%20Warning%20and%20Rejection%20Messages/image4.png?width=670&height=259&name=image4.png)  [If this doesn't answer your questions you can always contact us by clicking here](https://share.hsforms.com/1yIx2IRKyQQaVcMJW8kLbJg39wil)  - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#main-content) - [Documents](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#documents) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.