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Let’s get started 🚀
Step 1: Log in to your agent dashboard and click More > Global Settings as shown in the screenshot below.
Step 2: Click the Jobs tab from the available tabs.
Step 3: Click the Shift Jobs option to expand its details.
Step 4: Scroll to the Dynamic Status Reasons option and click the Add Status Reason Group button.
Step 5: Select the status for which you want to add custom reasons, then enter the reasons that should appear when updating that shift job status.
The settings will be saved automatically.
Step 1: Log in to your agent dashboard and click More > Global Settings as shown in the screenshot below.
Step 2: Click the Jobs tab from the available tabs.
Step 3: Click the Shift Jobs option to expand its details.
Step 4: Scroll to the Dynamic Status Reasons option and click the Add Status Reason Group button.
Step 5: Select the status for which you want to add custom reasons, then enter the reasons that should appear when updating that shift job status.
The settings will be saved automatically.
In the same way, you can configure custom reasons for any shift job status.
The configured reasons will successfully appear when updating the selected shift job status.
