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Configure Live Call Transfer for AI Voice Calls

Configure a live transfer phone number for AI voice calls so callers can be connected to a real person whenever they request live assistance. This helps provide a seamless transition from the AI voice agent to your support team, ensuring callers can receive personal assistance when needed.

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click More > Integrations, as shown in the screenshot below.

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Step 2: Scroll to the bottom and click the AI Voice Agent Integration option to expand its details.

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Step 3: Enter the phone number that should receive live transfer calls in the Add Support phone number for live transfer field.  

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Step 4: Click the Save Configuration button to apply the changes. 

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