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Configure Caregiver Matching with Bright Horizons

Configure caregiver matching between Enginehire, MyJovie, and Bright Horizons using a shared caregiver ID. This setup ensures caregivers are accurately matched across all three systems, reducing mismatches caused by name variations and keeping assigned caregivers in Enginehire aligned with records in Bright Horizons.

Let’s get started 🚀

Step 1: Log in to your agent dashboard, then click Shift Job Calendar from the top navigation bar.


Step 2: Click the icon shown in the screenshot below to open the Search and Filter tools

Step 3: Click the box highlighted in the screenshot below to open the list of Backup Care Assistant Accounts.

Step 4: Select the backup care assistant account you want to use to pull the ID from.


Step 5: A new box appears next to the selected Backup Care Assistant account. Click this box to open the dropdown list.

Step 6: From the available options, select the Candidate List option.


Step 7: Select the relevant profile builder from the list.


Step 8: Click the icon shown in the screenshot below to periodically schedule the system to collect and extract information from the selected backup care assistant account in Step 4.

Step 9: Enter the number of hours to specify how frequently the Backup Care Assistant runs.


Step 10: Select the option to set the start time for the first scheduled run.

Step 11: Check the Update Existed Record checkbox to overwrite existing data and keep the information up to date. Then, click Submit to save the changes.