--- title: Configure a Late Cancellation Policy description: Configure a late cancellation policy with time ranges, fees, booking categories, and conditions to ensure accurate and consistent billing. --- [Skip to content](https://learn.enginehire.io/en/knowledge/configure-a-late-cancellation-policy#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) # Configure a Late Cancellation Policy ## Configure a late cancellation policy to define when cancellation fees should apply and how they are charged. Set the applicable time range, fee structure, booking categories, and conditions to ensure cancellations are handled according to your agency’s billing rules. Let’s get started 🚀 **Step 1**: Log in to your agent dashboard and click **More \> Application & Profile Builder** as shown in the screenshot below. ![image4](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image4.png?width=670&height=264&name=image4.png) **Step 2**: Click the corresponding **gear icon** of the booking section for which you want to apply the cancellation policy. You can apply different cancellation policies to different booking sections if required. **![image11](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image11.png?width=670&height=200&name=image11.png)** **Step 3**: Select the **Charging & Payments** tab from the list of available tabs. ![image16](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image16.png?width=670&height=252&name=image16.png) **Step 4**: Check the **Has Cancellation Policy** checkbox. ![image1](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image1.png?width=670&height=159&name=image1.png) **Step 5**: Click the + icon to continue. ![image9](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image9.png?width=670&height=172&name=image9.png) **Step 6**: Specify the date range during which the cancellation policy should apply. For example, if you want the policy to apply when a booking is cancelled within 24 hours before the start time, set the **From** field to 0 and the **To** field to 24. In this case, the cancellation policy does not apply if the booking is cancelled more than 24 hours before the start time. ![image14](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image14.png?width=670&height=146&name=image14.png)   **Step 7**: Set the fee you want to be charged for cancellation in the **Cancellation Policy** field. ![image12](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image12.png?width=670&height=234&name=image12.png) **Step 8**: Select the **Booking Status** where the cancellation fee should be charged. ![image7](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image7.png?width=670&height=171&name=image7.png) **Step 9**: Select the appropriate status in the **Change Job Status To** field to update the shift once the cancellation policy has been applied.  This ensures that shifts for which a late cancellation fee has been incurred are accurately tracked. ![image2](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image2.png?width=670&height=162&name=image2.png) **Step 10**: Select the **Holiday Scope** to determine whether the cancellation policy should apply to: - All bookings - Only bookings on holidays - Exclude bookings on holidays ![image6](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image6.png?width=670&height=232&name=image6.png) **Step 11**: Select the **Booking Categories** you want to apply the cancellation policy to. ![image15](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image15.png?width=670&height=182&name=image15.png) **Step 12**: Select the applicable cancellation reasons for which the cancellation fee should be applied. ![image3](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image3.png?width=670&height=179&name=image3.png) **Step 13**: Check the **Only apply cancellation fee if the job was assigned in Bright Horizons** checkbox if you want the policy to apply only when the booking has been successfully assigned in Bright Horizons. This ensures that the cancellation fee is only applied when the job was processed and assigned through Bright Horizons. ![image10](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image10.png?width=670&height=186&name=image10.png) **Step 14**: Check the **Only apply cancellation fee if candidate was assigned** checkbox if you want the policy to apply only when a candidate has been assigned to the booking. This ensures clients are not charged if no candidate was assigned. ![image5](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image5.png?width=670&height=261&name=image5.png) **Step 15**: Check the **Do not charge the cancellation fee (Only save cancellation fee to the suggested charge)** checkbox if you want the system to calculate the fee without automatically charging the client. This is useful if your agency prefers to invoice clients manually instead of charging their saved payment method. ![undefined-Apr-13-2026-06-21-40-1637-AM](https://learn.enginehire.io/hs-fs/hubfs/undefined-Apr-13-2026-06-21-40-1637-AM.png?width=670&height=261&name=undefined-Apr-13-2026-06-21-40-1637-AM.png)   You can also check or uncheck the **Charge rush fee when candidate accepts or is assigned to the job** checkbox as needed. For more information, refer to the [**Use Charge Rush Fee Feature**](https://learn.enginehire.io/en/knowledge/use-charge-rush-fee-feature?hsLang=en) article. **Step 16**: After entering all the required information, click **Save** to apply the cancellation policy. .![image8](https://learn.enginehire.io/hs-fs/hubfs/Knowledge%20Base/Application%20Forms/Booking%20Form%20Builder/Configure%20a%20Late%20Cancellation%20Policy/image8.png?width=670&height=304&name=image8.png) - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.