--- title: Change client status when they cancel Stripe Subscription description: When a client cancels their Stripe subscription, Enginehire can automatically move them to a status you choose. This keeps your client list accurate without manual updates and lets you track cancellations in one place. --- [Skip to content](https://learn.enginehire.io/en/knowledge/change-client-status-when-they-cancel-stripe-subscription#main-content) English Show submenu for translations [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://learn.enginehire.io/tickets-view?hsLang=en) ![enginehire logo thin dark 1.0.png\]](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0.png?height=40&name=enginehire%20logo%20thin%20dark%201.0.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://learn.enginehire.io/en/knowledge/kb-tickets/new) - [Customer portal](https://learn.enginehire.io/tickets-view) - Go to main page Go to main page Hello! You can find guides on how to do everything in Enginehire here. If you can't find what you are looking for or anything feels out of date, please contact us! - There are no suggestions because the search field is empty. 1. [Enginehire Help Center](https://learn.enginehire.io/en/knowledge?hsLang=en) 2. [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) # Change client status when they cancel Stripe Subscription ## When a client cancels their Stripe subscription, Enginehire can automatically move them to a status you choose. This keeps your client list accurate without manual updates and lets you track cancellations in one place. **Step 1:** In your dashboard, click **More** and select **Global Settings** under Settings. Make sure you choose **Global Settings**, not **Global Settings (Old)**. ![](https://learn.enginehire.io/hs-fs/hubfs/Screenshot_011425_120607_PM-jpg.jpeg?width=670&height=75&name=Screenshot_011425_120607_PM-jpg.jpeg) ![global\_settings-1](https://learn.enginehire.io/hs-fs/hubfs/global_settings-1.png?width=670&height=206&name=global_settings-1.png) **Step 2:** Click the **Price & Payment** tab. ![price\_payment](https://learn.enginehire.io/hs-fs/hubfs/price_payment.png?width=670&height=130&name=price_payment.png) **Step 3:** Click **Payments** to expand the section. ![status\_to\_change](https://learn.enginehire.io/hs-fs/hubfs/status_to_change.png?width=670&height=197&name=status_to_change.png) **Step 4:** Find the **Status to change client to when subscription is canceled** field and select the status you want clients moved to when they cancel. Choosing the right status for canceled subscriptions Select a status that is not already attached to any other automated email template. If the status triggers another automation, clients who cancel could receive emails meant for a different situation, which can cause confusion. **Related:** [Allow Clients to Cancel Their Subscription](https://learn.enginehire.io/en/knowledge/allow-clients-to-cancel-their-subscription?hsLang=en) - [Onboarding](https://learn.enginehire.io/en/knowledge/onboarding?hsLang=en) - [Application Forms & Profiles](https://learn.enginehire.io/en/knowledge/application-forms-profiles?hsLang=en) - [Templates & Communication](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#main-content) - [Documents](https://learn.enginehire.io/en/knowledge/templates-communication?hsLang=en#documents) - [Jobs](https://learn.enginehire.io/en/knowledge/jobs?hsLang=en) - [Payments](https://learn.enginehire.io/en/knowledge/payments?hsLang=en) - [Integrations](https://learn.enginehire.io/en/knowledge/integrations?hsLang=en) - [App](https://learn.enginehire.io/en/knowledge/app?hsLang=en) - [For Candidates & Clients](https://learn.enginehire.io/en/knowledge/for-candidates-clients?hsLang=en) - [Backup Care](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#main-content) - [Instant Book](https://learn.enginehire.io/en/knowledge/backup-care?hsLang=en#instant-book) - [Data Import & Export](https://learn.enginehire.io/en/knowledge/data-import-export?hsLang=en) - [Reporting & Logs](https://learn.enginehire.io/en/knowledge/reporting-logs?hsLang=en) - [Error](https://learn.enginehire.io/en/knowledge/error?hsLang=en#main-content) - [Authentication](https://learn.enginehire.io/en/knowledge/error?hsLang=en#authentication) - [Settings](https://learn.enginehire.io/en/knowledge/settings?hsLang=en) - [Domain](https://learn.enginehire.io/en/knowledge/domain?hsLang=en) - [Webinars and Training](https://learn.enginehire.io/en/knowledge/webinars-and-training?hsLang=en) - [Ways to Grow and Make More Money](https://learn.enginehire.io/en/knowledge/ways-to-grow-and-make-more-money?hsLang=en) - [Placements](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#main-content) - [Job Board](https://learn.enginehire.io/en/knowledge/placements?hsLang=en#job-board) - [Enginehire Team Internal Videos](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#main-content) - [Settings](https://learn.enginehire.io/en/knowledge/enginehire-team-internal-videos?hsLang=en#settings) - [AI](https://learn.enginehire.io/en/knowledge/ai?hsLang=en) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://learn.enginehire.io/hs-fs/hubfs/enginehire%20logo%20thin%20dark%201.0-1.png?width=68&height=24&name=enginehire%20logo%20thin%20dark%201.0-1.png "Chill listening crop-3")](https://enginehire.io) Enginehire Help Center Copyright © 2026, Enginehire Inc.