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Add User Status to Email Notifications

Include the user's current status in email notifications so staff can quickly identify the user's onboarding stage and distinguish relevant notifications from others. Use the [[current_user_status]] tag in the email subject or body to automatically display the user's current status and make it easier to organize notifications using email filters.

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click More > Email Templates, as shown in the screenshot below. 

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Step 2: Locate and click the email template in which you want to use the [[current_user_status]] tag.

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Step 3: Click the Content button to jump to the email template content.

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Step 4: Click the [[current_user_status]] tag to copy it, then paste it into the email Subject or Body as required. 

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Step 5: Click the Update button to confirm your changes.

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