Add or Remove Columns in the Status Change Log Table

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click More > All Logs as shown in the screenshot below.

 

Step 2: Click the Status Changes option.



Step 3: Scroll down to the status change log table and click the gear icon on the right side of the table header.



Step 4: Click the fields box to open the dropdown list.



Step 5: Select the field(s) you want to add in the status change log table from the dropdown list. The settings will be saved automatically.



The selected field will appear successfully in the status change log table header. 



Step 6: You can also remove any column from the table if it is no longer needed. To remove a column, hover over the right edge of the column tile and click the highlighted cross icon. The settings will be saved automatically. 



The selected column will be removed from the table header successfully.