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Add Cancellation Reason Tag to Agency Emails

Add the cancellation reason tag to agency cancellation emails so recipients can immediately see why a shift was canceled. This helps agencies review cancellations quickly and reduces the need to manually check booking details when preparing reports or tracking missed sessions.

Let’s get started 🚀

Step 1: Log in to your agent dashboard and click More > Email Templates, as shown in the screenshot below.


Step 2: Locate the email template used for cancellation notifications and click it to open.


Step 3: Click the Content option to jump to the email content.


Step 4: Scroll down to the Notes and Links tags on the right-hand side of the email template body, click the [[cancel_reason]] tag to copy it, and then paste it into the email template body.


Step 5: Click the Update button to save the changes.